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Rated 1 out of
5
by
RBW53 from
First Power Outage and It DID NOT WORK!!!
Last year we had a 39 hour outage from a storm, so we paid $26,000 for a Generac Generator. 3 months later we had another outage. The generator went on and lasted 20 minutes, then had a catastrophic failure, spurting oil out everywhere. It had to be replaced with a new generator, AFTER our power was back on, after being off for 24 hours. Very Unhappy.
Date published: 2024-03-18
Rated 4 out of
5
by
TE from
Had issues but was covered under warranty.
Installed a new 22kw propane generator in Fall of 2022. At the 20 hour oil change in spring 2023 I noticed oil in the air filter compartment and under the engine.. Dealer came and replaced oil cooler lines and said this was the issue. I asked about the oil in the filter housing and was told this was normal. 1 month later I had oil under the engine again. Dealer came out and checked everything and turns out my relief valve was bad causing oil to come out the breather in the filter box, the oil was over 1" deep. I was given an entire new engine. What i dont understand is now I have no oil in the filter box almost a year later so not sure what i was told about it being normal is accurate. Service guy also reset the exercise mode to allow it to exercise at full throttle, not idle. I agree to this as I am not sure the motor would get hot enough at idle for 5 minutes a week. Although the process was unnerving, I will say both the dealer and Generac made the warranty work a breeze. Absolutely no argument, screwing around or anything, just gave me a new motor. As of now I have needed it 4 times, once for over 12 hours and will never be without one again. Oh, but watch the battery heater, when installed they placed the battery heater pad under the battery which cooked the battery. I had to pay $125 for a new one. But the HomeLink is great.
Date published: 2024-02-29
Rated 5 out of
5
by
Gapcdr from
Happy Camper
Installed 3 years ago and it has performed flawlessly. 1 hurricane and numerous thunderstorms, I have about 400hrs runtime on it.
Very easy to perform annual maintenance yourself. Mobile Link gives you all the details when you need it.
Be sure and setup the weekly Exercise - 5 minute run.
Date published: 2024-02-24
Rated 5 out of
5
by
Brutis from
Generac in Rural New Brunswick
Built my home in summer of 2020, installed the 22kW Generac onto the home and I have never been so happy.
Every outage it performed perfectly, every month, it tested perfectly on the 1st.
Every time I use the APP to check it or update the maintenance, it’s all good to go.
I can’t say enough good things for this product. People, if your just not sure, do it, you won’t be disappointed.
Date published: 2024-02-10
Rated 5 out of
5
by
MJ from
Long lasting
My Generac generator has been terrific for almost 20 years!
Date published: 2024-01-22
Rated 1 out of
5
by
Leftinthedark from
New generac blew oil and then just quit
We paid over 10 grand just a year ago for brand new generac. It’s only ran for 5 minutes at a time for its weekly test. We lost power 4 days a go. The generac kicked on and has ran solid. We haven’t used much power. Mostly lights and fridge. This morning, the generac just quit. Went to check it out and it has blown oil out the side. They say our power is still a day, possibly from returning. Called generac and they can’t get anyone here for at least 3 days.
I’m very disappointed and sickened that we spent well over 10 grand on this product. I don’t feel at all comforted ,now, for having it for emergency.
Date published: 2024-01-15
Rated 4 out of
5
by
daktam from
Good Generator; Terrible Customer Support
Our independent contractor did a great job coordinating the electrical, gas plumbing, and installation of this generator. But Generac's 24/7 Customer Support is extremely misleading. I've spent over 1.5 hours "on hold" this Saturday trying for help linking the unit to the wi-fi App, and nobody answers. A decent company that charges what Generac charges would either have adequate customer support personnel, or would at least use the option to leave your phone number for them to call you back. This unit should be considered either "self-serve," or "hope your installation company will help you," because Generac is AWOL.
Date published: 2024-01-13
Rated 5 out of
5
by
CW57 from
This product powers the whole house, great features
This generator has great features and the installation crew from Holly Electric Inc, Samuel, Matt and Carl did a fantastic job i terrible weather conditions to complete the install and setup. Would highly recommend this product and Holly Electric to anyone wanting whole house coverage in power outages.
Date published: 2024-01-09
22kW-7043 whole house switch WiFi-Enabled is rated
4.8 out of
5 by
2052.